SHIPPING

Shipping times, fees and free shipping thresholds vary by delivery country.
Find the details for your country below:

For orders to the United States, DHL Express Home Delivery service is offered:

  US delivery terms
Shipping times 2-5 business days
Shipping fees $50
Free shipping All orders above $250
Import duties None
Sales tax (New York) Charged additionally at checkout


All import duties are taken care of by KAAI. Your total paid at checkout includes import duties, there will be no extra costs from customs at your door.

For orders to the Canada, DHL Express Home Delivery service is offered:

    Delivery terms
Shipping times 2-5 business days
Shipping fees $70 CAD
Free shipping All orders above $350 CAD
Import duties & taxes 5-8% to 13% (Ontario)*


*Orders shipped to Canada may be subject to import duties and customs clearance fees. These charges are determined by local customs, depending on the state you wish to deliver your package to, and must be paid by the customer prior to delivery. 

Looking to have your order delivered to other countries than the United States and Canada?
Please visit the EU shop for shipping information and to place your order.

General shipping terms

Our products are shipped globally from our warehouse in Belgium. KAAI will process every order as quickly as possible to deliver your products within the listed business days after the order confirmation. Shipping times are indicative and cannot be guaranteed as we have a dependency on our partners (parcel companies) to make the delivery. During peak periods, dispatch and delivery may take longer than usual. 

Delivery methods

Currently, we only offer DHL Express delivery service. You may be contacted by DHL Express with a request for additional information to comply with local customs requirements. Please provide them with the required information to ensure they can clear your order from customs.

Parcel tracking

You will receive a tracking number once your order has been dispatched and be updated of the delivery steps by e-mail. DHL also offers you the chance to schedule your preferred delivery window on the DHL platform, ensuring your package arrives when it suits you best.

Insurance & lost packages

KAAI insures each purchase during the time it is in transit until delivery. A signature is required for all goods delivered. Post signature, the responsibility for your purchased goods passes on to you. If you have specified a recipient other than yourself (e.g. gifts), you accept their signature as evidence of delivery and transfer all liability over to them. KAAI is not responsible for lost items once a package has been delivered and signed off. 

Fees for uncollected packages

If a package is not collected on time and is returned to our warehouse, the return handling fee will apply. Please find the applicable fee for your country on our Returns page.

Any other questions?

Please consult our FAQ page.

×