General shipping terms

Our products are shipped globally from our warehouse in Belgium. KAAI will process every order as quickly as possible to deliver your products within the listed business days after the order confirmation. Shipping times are indicative and cannot be guaranteed as we have a dependency on our partners (parcel companies) to make the delivery. During peak periods, dispatch and delivery may take longer than usual. 

Delivery methods

Currently, we only offer DHL Express delivery service. You may be contacted by DHL Express with a request for additional information to comply with local customs requirements. Please provide them with the required information to ensure they can clear your order from customs.

Parcel tracking

You will receive a tracking number once your order has been dispatched and be updated of the delivery steps by e-mail. DHL also offers you the chance to schedule your preferred delivery window on the DHL platform, ensuring your package arrives when it suits you best.

Insurance & lost packages

KAAI insures each purchase during the time it is in transit until delivery. A signature is required for all goods delivered. Post signature, the responsibility for your purchased goods passes on to you. If you have specified a recipient other than yourself (e.g. gifts), you accept their signature as evidence of delivery and transfer all liability over to them. KAAI is not responsible for lost items once a package has been delivered and signed off. 

Fees for uncollected packages

If a package is not collected on time and is returned to our warehouse, the return handling fee will apply. Please find the applicable fee for your country on our Returns page.

Any other questions?

Please consult our FAQ page.